The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.
RTbet Casino - Player’s withdrawal is delayed.
Amount: €50
RTbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I played my money in sports in RTBET.But I am waiting over 3 weeks for my money...I always communicate with live chat and the answer is the same :"Be patient, we do the best for your withdrawal"
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1 month ago
Dear papafanis123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear papafanis123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear papafanis123,
Based on your reply here https://casino.guru/forum/complaints-discussion/withdrawals-on-rtbet/10#post-136975 we'll consider the issue resolved.
We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
