HomeComplaintsRTbet Casino - Player’s withdrawal is delayed.

RTbet Casino - Player’s withdrawal is delayed.

Amount: €50

RTbet Casino
Safety Index:Very high
Submitted: 25 Sep 2024
Case opened Current status

Waiting for player to reply

4d 4h 18m 18s

Case summary

3 days ago

The player from Greece has been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks ago. Despite contacting live chat for updates, the responses remain unchanged, urging patience without resolution.

Public
Public
4 days ago

I played my money in sports in RTBET.But I am waiting over 3 weeks for my money...I always communicate with live chat and the answer is the same :"Be patient, we do the best for your withdrawal"


Public
Public
3 days ago

Dear papafanis123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

papafanis123 has 4d 4h 18m 18s to reply

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