The player from Ireland encountered significant delays in processing a withdrawal of winnings, having waited for weeks without resolution. Despite multiple inquiries via live chat, the casino cited a backlog but failed to provide a clear explanation for the delay. The Complaints Team extended communication attempts, but ultimately, the player did not respond to inquiries. As a result, the complaint was rejected due to a lack of further information.
RTbet Casino - Player’s withdrawal is delayed.
Amount: €1,400
RTbet Casino
Safety Index:Very highSafety Index
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9.1
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
A SCAM.. I put a bet on a have been waiting for weeks for my winnings withdrawal to be processed. I have spoken to live chat on numerous occasions and they keep saying there is a backlog and we apologise for the delay without give a proper excuse as to why they aren't paying out. They keep telling me my money will be with me "soon". Please avoid this bookmakers at all costs
Public
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8 months ago
Dear seanmcconigleygti,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- When did you request the withdrawal?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Could you please share your communication with the casino regarding the unprocessed withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
8 months ago
Dear seanmcconigleygti,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
