The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.
RTbet Casino - Player’s withdrawal has been delayed.
Amount: €120
RTbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
I have requested a withdrawal since 24/7 and it still hasn't been processed...I talk every day on chat and they tell me there is a high volume of withdrawals.
Public
Public
4 months ago
Dear eleste41,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
4 months ago
Translation
Good morning
The money just came in.
It is the second time that after the publication and complaint I received the money immediately.
You seem to be helping a lot with this and thank you so much!!
Automatic translation:
Public
Public
4 months ago
Dear eleste41,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
