RTbet Casino - Player's withdrawal delayed with no communication from casino.

Good morning.

I have pending withdrawals at the betting house rtbet3. The total amount pending is 2000 euros, and since Thursday it's been in pending withdrawals and no one is providing a solution. They're not asking for any documentation, not responding to my emails, and via chat they only tell me to wait without giving me an explanation. What can I do to get paid?

Dear ercancho,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear ercancho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.