RTbet Casino - Player’s winnings haven’t been received yet.

Hello, unfortunately I have a problem with the RTBET casino, at the beginning of the game there were problems in this casino but they were solved on the chat. I would just like to withdraw my money and now I am constantly being brushed off and every time I hear the same "sorry for the delays but you have nothing to worry about your money is safe" The casino declared that it would withdraw my money within 3 business days, today is already the 7th business day in general and not even a penny has been withdrawn from active withdrawals, for me it is really a lot of money that will allow me to pay my outstanding bills and have money simply to live. I have never even taken any bonus from this casino or anything like that. Please help.

Dear matisz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand, but after today's account I don't believe a word they say. They say the finance department is unable to process my payment and they don't know when it will happen.

Dear matisz,

Have you received your withdrawal from the casino yet?

Dear matisz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.