The player from Spain successfully withdrew 500 euros from his winnings of 5400 euros at rtbet but is now unable to log into his account, where 3000 euros remain. Despite attempts to contact support via email and live chat, he receives no solutions.
The player from Spain successfully withdrew 500 euros from his winnings of 5400 euros at rtbet but is now unable to log into his account, where 3000 euros remain. Despite attempts to contact support via email and live chat, he receives no solutions.
The player from Spain successfully withdrew 500 euros from his winnings of 5400 euros at rtbet but is now unable to log into his account, where 3000 euros remain. Despite attempts to contact support via email and live chat, he receives no solutions.
Hello, at a casino called rtbet, I played with a bonus and ended up losing the money, so it was gone. Later, I deposited an amount that added up to 617 euros, which went smoothly. I played and won a prize of approximately 5400 euros (I have a video of the win). After that, I wanted to withdraw, but the platform only allows withdrawals of 500 at a time. I managed to withdraw 500 and left 3000 in the account. After that, I was unable to log in or do anything! It's unbelievable, and they haven't provided any solution via email or live chat!
buenas, en un casino llamado rtbet jugue un bono y tal perdi el dinero asi que todo fuera y luego ingrese cierta cantidad que asciende a 617 euros todo bien, jugue y obtuve un premio de 5400 euros aprox(tengo el video del premio) y luego quise retirar.. cosa que solo deja de 500 en 500 , retiré 500 y dejé 3000 en la cuenta, acto seguido ya no me dejaba iniciar sesion ni hacer nada!! es increible y no me dan solucion ni por correo ni en chat en vivo!
Dear Candelo19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Candelo19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Good afternoon, I think you misunderstood, I hit withdraw but it never arrived, there were 500 pending to withdraw... and on top of that I received an email saying that I cancelled it (lie) and 3000 euros in my account, that is, 3500 euros! To deposit there was never a problem, now to withdraw... I have more than 20 screenshots of live chat and email with them that do not give me a solution or tell me why they took away my account, they are all excuses like: oh my shift has changed and they are leaving xd this casino smells strange. I also have a video of the winnings and so on. I hope you can solve the problem for me since I only want what belongs to me!
Buenas tardes, creo que entendiste mal, le di a retirar pero nunca me llegó, se quedaron 500 pendientes de retirar.. que encima me llegó un correo diciendo que yo lo cancelé (mentira) y 3000 euros en cuenta, es decir 3500 euros! Para ingresar nunca hubo problema, ahora para retirar... tengo mas de 20 capturas de chat en vivo y correo con ellos que no me dan solucion ni me dicen porq me quitaron la cuenta, todo son escusas tipo: oh ha cambiado mi turno y se van xd huele raro este casino. Tambien tengo video de la ganancia y demas. Espero que me podais resolver el problema ya que solo quiero lo que me pertenece!
Thank you very much for your reply, Candelo19. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Also, please clarify which games you played. Thank you in advance.
Thank you very much for your reply, Candelo19. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Also, please clarify which games you played. Thank you in advance.
Good afternoon, I sent you the email a few days ago... here it doesn't let me upload photos or videos, it says it takes up a lot of space... I'll send them to you again by email. And regarding chat and support... they keep saying that I spoke to support via live chat and support that I spoke to live chat hahaha and so on... it's incredible!! And all excuses or they say they can't give me more information. They closed my account for not paying me my money, now... they have accepted the income, yes.
Buenas tardes, te envíe el correo hace unos días.. por aqui no me deja ni subir fotos ni videos dice que ocupa mucho espacio... te los vuelvo a mandar por correo . Y respecto al chat y soporte .. van diciendo chat en vivo que hable con soporte y soporte que hable con chat en vivo jajaaj y asi van.. es increible!! Y todo escusas o dicen q no pueden darme mas informacion. Vamos que me han cerrado la cuenta por no pagarme mi dinero, ahora.. los ingresos si que los han aceptado si
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.