The player from Germany had a pending bet before requesting to close their account. After the bet won, the casino refused to reopen the account for withdrawal. We requested additional information from the player to investigate the issue but received no response. Consequently, the complaint was rejected due to lack of communication from the player.
RTbet Casino - Player’s account closed and winnings are blocked.
Amount: €1,500
RTbet Casino
Safety Index:Very highSafety Index
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9.1
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
I had a pending bet at this casino. I told the casino i would like to close my account. Now that the vet has won and there is money in my account they won’t let me reopen to withdraw the money.
Please help
Public
Public
10 months ago
Dear Arg513,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise under what circumstances you closed your account?
- What was the reason for closing your account?
- How much were your ongoing bets at the moment your account was closed?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
