The player from Malta claimed a casino was operating without a license, using fake games, and providing inadequate support. The casino was not paying out funds and had fake terms. We investigated the licensing claims, but the player decided to handle the issue independently and requested to close the complaint. Consequently, the complaint was closed as per the player's request.
RTbet Casino - Player reports unlicensed casino not paying out.
Amount: €197
RTbet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
RTbet Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
This site does not have license, they own fake games and their support is a random person from the street.
They are not paying out money, they have fake terms and operating without license.
Please help me to contact their "regulators".
Public
Public
6 months ago
Dear Spaceistheplace,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I want to inform you that we cannot make a case solely based on how you describe the issue with RTP. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
Our data team will investigate the claims regarding the missing license so we can update our review accordingly.
Lastly, could you please clarify the issue with the funds that have not been paid? Did the casino confiscate your winnings? Or has your withdrawal request been pending for too long?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
6 months ago
All I need is someone to assist me to get to a bottom of their license operator, I will handle further by myself.
If you can check that and let me know in inbox or via email, we can close this complaint.
I would also kindly suggest for you to read complaints from players about them.
Public
Public
6 months ago
I was informed by our Community Team that Spaceistheplace is no longer interested in pursuing this complaint and wishes to close their casino.guru account. Based on this information, I will now close this complaint. I am sorry we could not be of more help on this occasion.
