HomeComplaintsRRR Casino - Player's KYC verification delayed.

RRR Casino - Player's KYC verification delayed.

Amount: 12,400 INR

RRR Casino
Safety Index:Low
Submitted: 24 Aug 2023 | Case closed : 03 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India is facing issues withdrawing money from the casino. He mentioned that he has sent his KYC document but has not received a response regarding the status of his account. The complaint was closed as the player stopped responding.

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1 year ago

I send my kyc document but casino like ckee my account now did not response

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1 year ago

Hello Sourav45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RRR Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

I sending Adar card and pan card 5 days ago then today I reacive mail your account blocked blocked then I ask reasion for block with castomer care but customer care did not response and I send mail did not riplying mail

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1 year ago

Hello Sourav45,

Please forward any proof or communication between you and the casino to nikolas.b@casino.guru.

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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Hello Sourav45,

What message do exactly get when you try to login into your account? Did you receive any explanation from the casino regarding your blocked account? Did you contact them by chat support? If yes, what did they respond?

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1 year ago

He did not respond when I chat customer care he did not any riply

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1 year ago

Hello Sourav45,

I mean what message you get when you try to log into your casino account? Also did you try to contact them by e-mail support? If yes, please forward the communication to nikolas.b@casino.guru and if not, please do so.

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1 year ago

Dear Sourav45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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