HomeComplaintsRoyalSpinz Casino - Player is disappointed with bonus policy.

RoyalSpinz Casino - Player is disappointed with bonus policy.

Amount: €500

RoyalSpinz Casino
Safety Index:Very low
Submitted: 06 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is criticizing promotional offers and their rules. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

In this casino, you can only play about 15 games with the bonus money and this is nowhere in the conditions. In addition, the sales progress is not displayed and the live chat agents provide incorrect information. I strongly advise against this casino and will also report it to the gaming supervisor.

Automatic translation:
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3 years ago

Dear Annabelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have your bonus winnings been cancelled? Additionally, please attach all the relevant communication between you and the casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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3 years ago

Thank you, Annabelle, for your email. As you can see from our review regarding RoyalSpinz Casino, we are fully aware that it is not the best casino out there https://casino.guru/RoyalSpinz-Casino-review. We don't recommend playing at it and strongly advise you to stay away from it. I want to inform you that we cannot make a case solely based on what you are describing.

Could you please advise if any of your winnings have been confiscated? Looking forward to hearing from you.

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3 years ago

Dear Annabelle,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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