HomeComplaintsRoyalJeet Casino - Player’s withdrawal is delayed.

RoyalJeet Casino - Player’s withdrawal is delayed.

Amount: 95,000 INR

RoyalJeet Casino
Safety Index:Above average
Submitted: 22 Aug 2023 | Case closed : 05 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India made a withdrawal request on 4th August but has not yet received the funds. The support team informed him that his transaction was missing. The player did not respond to our questions and comments, so we rejected the complaint.

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1 year ago

I have been placed a withdrawal of 95k on 4th August but I haven't yet received my money till now

But when I asked to support team they have been telling me that my transaction was missing I am unable to identify the mistake its been 18days till now


I need a help on this can some one help on this with quick solution

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1 year ago

Dear pavanhans, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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1 year ago

Dear pavanhans,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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