RoyalJeet Casino - Player's account is closed without explanation.

Hello casino.guru team . I have placed a withdrawal of rs 15500. Which the royaljeet website processed and the amount successfully credited in my bank account . After that I have deposited something around 35-40k (I didn't remember the exact amount as this incident took place in August 2023) and withdrawn rs 72000 which I haven't received within an hour , so I complained on the live support , the told me the withdrawal is in process and after that told me to wait for 72 hours. After 72 hours I logged into my account to check the amount to be reversed in my royaljeet account, surprisingly my account was blocked. I asked on the live support why my account is blocked. They just say that you have breached the terms and huconditions or policy of the company and not giving any proper reason. My request to casino guru is that please help me to get my amount back.

Dear moazzammunshi73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. I play in live casino ( evolution roulette)

2. Yes I passed the verification

3. It was all real money bonus not included