The player from India reports that their account is blocked without any reason and is requesting assistance to unblock it and withdraw their funds.
My account they are blocked without any reason, please help me to unblock and withdraw my amount
Dear yprasanthgopi,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoyalJeet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
1. I have been with them almost 2 years
2. I make withdrawal of 20195 inr and they did not process my withdrawal and first they told it will take 72 hours. Later part they told your account got blocked
3. Baccarat live casino with the original money no bonus involved
4.no
Dear yprasanthgopi,
Hi sir,
I have contacted them over call, they told me that your account is blocked and they can't do anything with it
Regards,
Prasanthgopi70
Dear yprasanthgopi,
Have you saved any live chat conversations or have you received any email from the casino you might share with me?
Could you please post a screenshot of what happens when you attempt to log in to your casino account?
Please share this information with me here or send the information to my email at tomas@casino.guru
You wrote earlier:
2. I make withdrawal of 20195 inr and they did not process my withdrawal and first they told it will take 72 hours. Later part they told your account got blocked
Please forward this communication between you and the casino to my email or post screenshots here.
My email is tomas@casino.guru