HomeComplaintsRoyalJeet Casino - Player's account has been blocked.

RoyalJeet Casino - Player's account has been blocked.

Amount: 586,680 INR

RoyalJeet Casino
Safety Index:Above average
Submitted: 25 Sep 2023 | Resolved : 02 Oct 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India had his account blocked due to allegations of cross-betting. The player later informed us that the casino unblocked his account and he received his winnings, so we closed the complaint as resolved.

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1 year ago

Hello,


I was playing in royal jeet casino since from more than 2 years and i have deposited more than 2 croce rupees in this site till now. Recently before a month ago i have deposited 2,76,000 Rupees and Made winning amount of total 5,86,680/- Rupees.


When i asked for withdrawal they said that its in verification and need kyc documets to process the withdrawal and when i submitted the documents they said in beginning in few days your withdrawal will be credited in bank account.


But recently when i asked them after waiting for a month for the withdrawal strongly they are saying sorry withdrawal cant be processed as you are breached our terms and conditions i.e participated in cross betting and blaming the customer without showing proper proof who is playing on there site from 2 years plus with big deposits.


In beginning they said kyc pending and dragged for many days now when i asked them strictly for the withdrawal they saying this and will never process the withdrawal to me. You can do what ever you wish rashly.


I request to all Royal jeet Players that to stop playing in this site as they will do same after you win regularly. They will hold the withdrawal with out showing any proofs. To a vip player they did like these don't know about new or recent players how they will scam you people too.


Finally before complaining to ED Income Tax Department to hold funds of deposited manual bank accounts of royaljeet.com by placing FIR In Cyber Crime.


I seen few recent queries which solved by casino guru team in royaljeet.com. I too wish same my query will also solved here by casino guru only you can do justice for my concern and get my withdrawal back to my bank account without Police or ED Complaint.


Thanks for doing needful.


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1 year ago

Dear mothiram,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you have passed the KYC verification?

Could you please advise what types of games have you played?

Kindly forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Hello,


Royaljeet site Given My Money Back also unblocked the account.


Kindly close this issue.


Thank You SO Much.


Edited
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1 year ago

Dear mothiram,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

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