The player from Switzerland is facing a delay with their withdrawal that has extended for 5 days at an online casino. The complaint was resolved as the player got paid out.
RoyalistPlay Casino - Player's withdrawal has been delayed.
Amount: 4,518 CHF
RoyalistPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
RoyalistPlay Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
Translation
The casino is beautiful and offers a multitude of games including betting, but unfortunately, I have been waiting for my withdrawal for 5 days now.
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1 year ago
Hello Babo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royalistplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
My account has already been verified for almost 2 weeks from what they tell me,
The winnings are with real money, I contact them every day, they tell me the same thing: our department is processing your request
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1 year ago
Translation
This is the first time I have requested a withdrawal
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1 year ago
Hello Babo,
As the recommended time frame of 14 days for a withdrawal did not pass yet, can you please advise if there's been any update in the case?
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1 year ago
Translation
Yes this is what they told me lately:
Thanks for contacting us.
After verification, your withdrawal has been forwarded for further review.
For this reason it is still ongoing.
Please be patient.
Best regards
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1 year ago
Translation
After 14 days I received my withdrawal of 4518
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1 year ago
Dear Babo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
