The player from Hungary had deposited €300 in Royal Game Casino and won 70,000 HUF (approximately €200) which he had been unable to withdraw despite numerous attempts and assurances from casino support. Withdrawal requests through both bank card transfer and Skrill had been unsuccessful. The player's account had been under verification for over 7 days, surpassing the casino's stated 3-day verification period. However, after our intervention and reminders about the possible 14-day withdrawal processing time, the player informed us that he had received his winnings. We then marked the complaint as 'resolved'.
RoyalGame Casino - Player struggles with delayed payout.
Amount: 70,000 Ft
RoyalGame Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Hello! I played in Royal game casino, I paid about 300 euros. now that I have won 70,000 HUF, the money is not paid, I tried to withdraw it twice, but it is not checked on the account. the chat only makes me believe that it will be today, the next day it says again that it will be today...... I requested payment by bank card but after 5 working days I transferred the money back, then I thought that skrill would be faster, so I asked for the transfer, but 4 working days passed and still "account under control". please help me! Thanks!
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6 months ago
Hello mdeaklaci,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RoyalGame Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Hello! My account is not verified, it has been "under verification" for 7 days. But no one is looking, there are 3 working days in the payment policy, but 5 have already passed. I played for real money, not with a bonus! 04/14/2024 last spoke live chat, they told me not to worry and that they would hurry it up. I think this is a scam casino! I requested the payment on 04.07.2024, but nothing happens.....
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6 months ago
Hello mdeaklaci,
As stated above verification and withdrawal may take up to 14 days (no matter what the casino states). Can you please advise what is the current status of the verification?
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6 months ago
Hello! Thank you very much for your help! The payment has been made! I got my prize!
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6 months ago
Dear mdeaklaci,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
