HomeComplaintsRoyalGame Casino - Player’s payment has been delayed

RoyalGame Casino - Player’s payment has been delayed

Amount: 400 zł

RoyalGame Casino
Safety Index:Below average
Submitted: 24 Jun 2024 | Case closed : 11 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Poland had been waiting for a payment since June 18. Despite multiple attempts to contact live chat support and email, they hadn't received their payout yet. The player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of response.

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5 months ago

I have been waiting for my payment since 18.06 and nothing is happening. I contacted the live chat support several times and wrote an email, but each time I received the same message that I would receive the money.

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5 months ago

Dear makelilstuff,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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4 months ago

Dear makelilstuff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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