RoyalGame Casino - Player faces delayed withdrawal issues.

Hello,

The casino is intentionally blocking me from making a third withdrawal. The maximum number of pending withdrawals is three but they have left one already paid withdrawal hanging in the pending withdrawal list. Despite several contacts, they refuse to fix the issue even though they are aware of this problem. I ask the Guru team to contact the casino to get this fixed.

I have played slots and betting and my user is verified.

Dear Ollikainen,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you received the winnings you requested on 14 January in your bank account?

What explanation did you receive from the casino after you notified them of the withdrawal still being shown in your account? If you have any communication between you and the casino regarding this problem, kindly forward it to me at veronika.f@casino.guru.

When was the last time you successfully withdrew your winnings from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I have received the payment in question but it has been left in a pending state blocking me from making withdrawals. I have been getting money out of here about every two weeks but only very little at a time because I cannot make the maximum number of withdrawals.

The casino says they are aware of the problem but have not done anything about it. Can you please contact them?

Have you attempted to cancel the pending withdrawal from your account, or is the option unavailable?

Has the casino provided any estimated timeframe for resolving this issue?

Have you received any of the remaining two withdrawals that are shown in your account as pending?

Hi, I haven't received any withdrawals and I can't cancel this withdrawal. I've already said this. The casino doesn't give any time limit or answers. Please contact the casino to get this sorted out. They are limiting my withdrawals below the minimum limit because I can't make three withdrawals.

Thank you very much, Ollikainen, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Ollikainen,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite RoyalGame Casino representative to join this conversation.

Dear RoyalGame Casino, could you please provide more information about this case?

Looking forward to your reply.

They haven't paid out any withdrawals since 22.02, so it's been almost three weeks since we last played. This is a scam casino. You could warn other players about them.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.