The player from Germany deposited 67 euros via instant bank transfer, but after four hours, the funds have not been credited to his casino account and support is unhelpful.
Royal Stars Casino - Player's deposit has been delayed.
Amount: €67
Royal Stars Casino
Safety Index:HighSafety Index
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8.3
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Opened
Current status
Waiting for player to reply
6d 17h 47m 31s
Case summary
6 hours ago
Public
Public
23 hours ago
Translation
Hello,
I deposited 67 euros via instant bank transfer. Four hours later, the money still isn't there, and support isn't very helpful. What exactly can I do now?
Automatic translation:
Public
Public
6 hours ago
Dear meg4low,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
meg4low has 6d 17h 47m 31s to reply
