Royal Russia Casino - Player's deposit is processed with a x45 wagering requirement.

Hello! I made a deposit on August 17th. The deposit did not go through, and I could only address this issue 17 days later due to not having the opportunity to do so earlier. I didn’t even realize that the funds hadn’t gone through during all this time. On September 3rd, I contacted them via chat. They responded that since more than 14 days had passed, there was nothing they could do because my deposit was "lost". After a short conversation, they asked me for the receipt and a bank statement. I thought they were going to actually search for my deposit since they asked for the receipt and statement. However, in the end, they compensated me with the deposit amount but with a x45 wagering requirement. They credited my deposit with a x45 wagering requirement instead of contacting the payment provider to find my deposit. This meant I needed to play through more than 3 million. I did not agree to this and request that my deposit be credited as a regular deposit, not as a bonus with a x45 wagering requirement.

Dear anglexion091,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The casino flatly refuses to credit my deposit. They ignored a complaint on another forum and were blacklisted. They refuse to cooperate with anyone.

Hello anglexion091,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru