The player from Australia had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. The Complaints Team had advised the player to wait for at least 14 days for withdrawal processing, suggesting that delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that his withdrawal had been successfully paid out in full 27 hours after his complaint. Consequently, the complaint was marked as 'resolved' by the team.
Royal Reels Casino - Player’s withdrawal has been delayed.
Amount: A$9,000
Royal Reels Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Royal Reels Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Sensitive attachment
Sensitive attachment
11 months ago
As royalreels prides itself in up to 24 hour withdrawals to Australia via crypto it has passed 24 hours no response from the live agents no response from the email
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11 months ago
Dear infoepclean,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Please delete my request as they have paid me out in full 27 hours later
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11 months ago
Dear infoepclean,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
