Royal Reels Casino - Player's deposits aren't credited.

2 deposits 1x20 and 1x30 both weren't credited or refunded.

Dear cpsaunders88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Hi, thanks for helping me with this. Royal reels have emailed me an hr ago saying they will refund deposits with 24 hrs. I will let you know if they do or not. Thanks again

Thank you for your reply, cpsaunders88. Alright, please keep us updated.

Hi ,

So they havent refunded the money like they said they would or credited my account. Im a little confused and disappointed

They havent refunded the money or credited my account 3 days later....all up ive been waiting almost 2 weeks. Ive waited over a week for any communication about the issue!! Their safety rating shouldnt be high

NA THEYRE F**KED UP. TOLD ME THEYD PAY ME THEN ASKED FOR MY COMPLETE BANK STATEMENT.

IM NOT GIVING THEM SHIT, THEYRE THIEVING SCUM. REMOVE THEYRE SAFE RATING. COS THEYRE NOT. IM DONE WITH THEM AND THEPOKIES.NET FLYING UNDER THE SAME BANNER PULLED EXACTLY THE SAME SHIT ON THE SAME DAY FOR THE SAME AMOUNT. COINCIDENCE??? I THINK NOT.

SPENT HOURS TALKING TO THESE DOGS ONLINE.FOR NOTHING!!!!

Firstly, I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any party that is involved in this thread will result in your profile being permanently blocked on our website. I understand your frustration, but we are here to help players and have zero tolerance for such behavior.

Furthermore, I advised you that you contact the payment provider. Have you already done that? Also, providing a bank statement in cases like this is usually part of the process and it is not an unreasonable request. Please, send to the casino any document they asked for. If you fail to provide the casino with the necessary documentation, I am afraid there is not much we can do to help you. Thank you for your understanding.

Dear cpsaunders88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.