The player from Portugal had requested a withdrawal less than two weeks before submitting his complaint. His money had not been received yet. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, potentially due to incomplete KYC verification or a high volume of withdrawal requests. They advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The team extended the response period by 7 days, but the player did not respond, leading to the rejection of the complaint.
Royal Reels Casino - Player believes that their withdrawal has been delayed.
Amount: 635 ₮
Royal Reels Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Hello, my name is Fabio. I already saw that everybody has suffer the same as i did. In this site since you have some profit you will not be able to withdraw your money, they just want to keep with what is yours, i will make complaints everywhere i can for no one be scammed buy this royalreels site, we just want to have fun playing in this casinos, but the only thing they do is stole clients money. Waiting for a 235$ withdrawal and have more 400$ on the account. Just the worst site i ever played.
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2 months ago
Dear fabzzuca,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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