The player's balance has been confiscated for unknown reason. The complaint was rejected as the player stopped responding.
Royal Oak Casino - The player's balance has been confiscated.
Amount: £4,437.27
Royal Oak Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Royal Oak Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello Marian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Oak Casino. Please allow me to ask you a few more question before we would move forward.
Could you please elaborate the issue a little more specific? How many times did you deposit there? Did you use any bonus in the casino? Did the casino explain the balance void? Is your account still open?
Please forward any relevant proof or conversation between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
