HomeComplaintsRoyal Oak Casino - The player's balance has been confiscated.

Royal Oak Casino - The player's balance has been confiscated.

Amount: £4,437.27

Royal Oak Casino
Safety Index:Very low
Submitted: 11 Mar 2022 | Case closed : 30 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's balance has been confiscated for unknown reason. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago

Deposit+winnings have been confiscated, left with £0 balance

Public
Public
2 years ago

Hello Marian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please elaborate the issue a little more specific? How many times did you deposit there? Did you use any bonus in the casino? Did the casino explain the balance void? Is your account still open?

Please forward any relevant proof or conversation between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Hello Marian,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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