Royal Oak Casino - The player's accusing the casino of fraud.

This casino is blacklisted as a scam. I have had several fraud incidents on my bank account and when I confronted them, they closed my account permanently. One of their many names that will come up on your bank statement is West Digital LTD, and 2 days ago, they took £25 from my account, along with many other transactions. Scammers. Fraud. Please report this casino to the Gambling Commission.

Hello angeyoung1975,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you register into the casino? Is there any proof which would show that the charges were really made by the casino?

Looking forward to your answer.

Regards,

Nick

I started using their website in June and it took quite a while for them to say they verified my account. It was around the 10th of July before they confirmed it, but kept asking for ID to be uploaded.

I have all my bank statements of every deposit transaction by them when I used their website. You could only deposit a min of £25 at a time. They have taken the money under several different names and one of them was West Digital Limit. There was a transaction on my bank statement a couple of days ago, and this is after they closed my account.

Can you please forward a screenshot of those charges? Also I suppose you are not able to access your deposit history within the casino if your account got blocked or can you somehow access it?

Please forward the relevant proof to nikolas.b@casino.guru.

Hello.

I will send all my bank statements with all the deposits I made to them, no problem. I have requested they send me a copy of all my transactions, and so far, all I have been told is to go to my account history, even though they blocked me. I have asked again that they send me a copy by mail. I'm not sure if they will, but if they do, I will send all the information I can.

Hello angeyoung1975,

Please forward all the relevant proof to nikolas.b@casino.guru.

Just as the gambling commission said, they can do nothing with it as the casino do not fall under their license. You can try to contact the curacao gambling license but there is only a very small chance of receiving any feedback from them.

Will be waiting for your answer.

Thank you.

I will email you what I have.

Ange

Hello angeyoung1975,

Thank you for the additional proof. However, based on the bank transfers, it is quite impossible to say who did those charges. Did you register anywhere else in the past few weeks/months?

We had many similar cases in the past and there were rarely connected to a casino. The best solution is to deal directly with your bank - request charge-back, ask them who is the receiver.

No, I wasn't using any other casino at the time, and I know these transactions were to them because the minimum deposit was £25.

As they refuse to send me the information I request (because they are a scam) I will see if the bank can help.

Cheers

Hello angeyoung1975,

Be sure to deal with your payment provider regarding this issue as it is basically impossible to trace if the charged were done by the casino or not. We will be also forced to close the complaint without any significant proof against the casino. If there will be a direct link between them and the payment please contact me on nikolas.b@casino.guru.

Best regards,

Nick