Royal Fortune Casino - Player's withdrawal is delayed due to verification issues.

ALL MY DOCUMENTS WAS VERIFICATED

Proof of Identity

Verified

Proof of Address

Verified

Proof of Credit Card

Verified

Mail Verification

HAVE 2000 pound waiting for withdrawal

Right don't know where to start waiting 6 days for verification my account they keep asking for some weird things like

Dear Patryk

We hope this email finds you well! Thank you for sending your documents.

We want to inform you that your proof of address document has been successfully verified.The relevant department is requesting from you to resubmit your identity for verification. Please follow these instructions to ensure that the ID is accepted:

1.Take a selfie holding your ID close to your face.

2.Include your computer screen in the background.

3.Make sure you are logged into your computer account when taking the photo.

That's absolutely joke Allready then they ask for

Dear Patryk

Thank you very much for sending the selfie. The submission has been accepted by the relevant department and the verification process is moving forward. We would like to inform you that additional documents have been requested as part of your identification process. Specifically, please send us the apostilled Source of Funds/tax return. ( meaning it should be certified and stamped as an official document by the competent authority of the country where the document was issued.)

Thank you for your cooperation,

best regards

After I send tax return document

Dear Patryk

The relevant department specifically requests that the Tax Return/Source of Funds be apostilled, meaning it should be certified and stamped as an official document by the competent authority of the country in which it was issued.

Please send us the document with the required apostille so we can proceed with the process.

Best regards,

They just refuse to pay me my winnings

User patros658

Hello wojcik7204,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Fortune Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Did you provide the latest documents the casino requested from you?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Verification process it's about week time very long they answered very slow like on ce per day or 2 days depends I provide all needed documents I spoke yesterday to the casino send them tax return and they ask for apostille tax return document what is not possible to get it u need to pay money to get this document .ITS SOMETHING SUSPICIOUS FOR ME.They just making difficult to pay me my money .This document needed when u taking mortgage not withdraw money from casino !!! That's ridiculous to do the picture with id face and computer on the background with they website what about I don't have computer but thanks god I have .... Absolutely joke never have that's difficult with verification. Maximum they ask me photo with face and Id not this crazy posing. For me is more like they wanna steal my all details not verificated my account

Hello wojcik7204,

Casinos typically request such documentation when there is an issue with verification or the documents submitted. Unfortunately, to complete the process, you will need to provide all the requested documents.

Please keep us informed if there are any updates.

Best regards,

Nick

I process all needed documents right now Tax Return/Source of Funds

Hello wojcik7204,

Can you advise when exactly did you forward them the documents and did they reply to you since then?

Meanwhile, please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Looking forward to your response.

Regards,

Nick

Yes they reply but they says not accepted this documents and aposittle documents cost me 85 quid after this not sure if they not gonna need another documents :s

Hello wojcik7204,

Would it be possible to forward the communication as a full e-mail instead of screenshot as it is harder to determine the time line.

Additionally, can you please advise if there's been any update?

Regards,

Nick

Right .No updates at all.

not gonna pay 100 quid to apostille any documents what they need this for that's ridiculous I send all needed documents . Never meet casino asking for that's type of documents u can clearly seen there is something wrong with this casino . 2000 pound is lots of money and I think I lost it ...

Dear wojcik7204,

The casino may request such documents to verify the source of income used for deposits. If there is any suspicion that third-party funds might have been used, the casino has the right to request these documents. Unfortunately, the player is required to provide the requested documentation to complete the verification process.

As this is part of the casino's standard procedure, we are unable to intervene or override their policies. I would kindly advise you to submit the requested documents to proceed further.

Thank you for your understanding.

Best regards,

Nick

No sorry not gonna spend 100 quid to verified my account on online casino .. that's not normal ,never doing this before so just forget about this ..... Thanks for help

Dear Wojcik7204,

I’m sorry to hear about how the situation has unfolded.

Regrettably, we are unable to take any further action unless the player cooperates with the casino on this matter. As such, we will now proceed with closing the complaint.

Should you have any additional questions or concerns, please don’t hesitate to reach out.

Best regards,

Nick