Royal Fortune Casino - Player's withdrawal is delayed due to verification issues.

ALL MY DOCUMENTS WAS VERIFICATED

Proof of Identity

Verified

Proof of Address

Verified

Proof of Credit Card

Verified

Mail Verification

HAVE 2000 pound waiting for withdrawal

Right don't know where to start waiting 6 days for verification my account they keep asking for some weird things like

Dear Patryk

We hope this email finds you well! Thank you for sending your documents.

We want to inform you that your proof of address document has been successfully verified.The relevant department is requesting from you to resubmit your identity for verification. Please follow these instructions to ensure that the ID is accepted:

1.Take a selfie holding your ID close to your face.

2.Include your computer screen in the background.

3.Make sure you are logged into your computer account when taking the photo.

That's absolutely joke Allready then they ask for

Dear Patryk

Thank you very much for sending the selfie. The submission has been accepted by the relevant department and the verification process is moving forward. We would like to inform you that additional documents have been requested as part of your identification process. Specifically, please send us the apostilled Source of Funds/tax return. ( meaning it should be certified and stamped as an official document by the competent authority of the country where the document was issued.)

Thank you for your cooperation,

best regards

After I send tax return document

Dear Patryk

The relevant department specifically requests that the Tax Return/Source of Funds be apostilled, meaning it should be certified and stamped as an official document by the competent authority of the country in which it was issued.

Please send us the document with the required apostille so we can proceed with the process.

Best regards,

They just refuse to pay me my winnings

User patros658

Hello wojcik7204,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Fortune Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Did you provide the latest documents the casino requested from you?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick