Rouge Casino - The player's withdrawal is delayed.

pending withdrawal for over 2 weeks now of £3000 don’t think I will ever recieve this money. 1hr after deposit companies from Nigeria tried taking money from my bank account which is defo linked to this fake casino. Do not deposit with these scammers

Hello J,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Still awaiting payment after 3 weeks don’t think I will get money 🙁 has anyone had payment from this casino

Hello J,

Could you please answer my previously asked questions? It would be necessary to find out as much about the case as we can.

Regards,

Nick

first ever withdrawal from casino.

used promotion code read terms and conditions and met wager requirement without breaking rules. My account is also verified so I don’t see a problem with my withdrawal request

Thank you J for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello J,

I looked at your complaint and will do my best to help you. I would like to invite Rouge Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Rouge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.