The player from the Netherlands has been waiting for a withdrawal of 200 euros for five months. The player claims no bonuses were used. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Rouge Casino - Player's withdrawal has been delayed.
Black points: 70
Amount: €200
Rouge Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Rouge Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I want my 200 euro. Waiting for 5 months. It was cacceld ones but never played with any bonus what so ever. Its scam. I want my money
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1 year ago
Dear Mi85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? If possible, please post here a screenshot of your withdrawal history.
Could you please confirm that you have passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Thats correct no bonus what so ever. Chat all the time and get the same answer everytime.
Never had a withdrawel before there. And passed the kyc verification
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1 year ago
Dear Mi85,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
