Rose Slots Casino - Player's account has been blocked.

Hi roseslots have terminated mu account after 3 weeks of me trying to get everything verified the casino requested the proof of card payment like 3 times 2nd time accepted but not updated on account they requested proof of phone payment that was then approved then the 3rd time they requested the proof of card payment they terminated account due to TC I used my brother card as I owe it though as he does not use that account

Dear Suf197,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

You may add up to 3 payment cards to your account.

All payment methods must be owned by, and in the same name of, the person registered on the Rose Slots account.

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

How can I prove I'm the legitimate owner please

It's don't say I can't use third party though also everything was approved as the agents asked me who that card registered was related to me then it was all approved and for some reason some guy call troy suspended my account after it needed updating on the system

Also I did not try to withdraw as of yet I wanted to put more funds in

I'm afraid I disagree with you. It specifically says that all payment methods have to be registered with the same name as the casino account.

All payment methods must be owned by, and in the same name of, the person registered on the Rose Slots account.

Whose name is displayed on the bank statement, please? Is it yours or your brother's?

Just bs mate I been using diffrent casino they never have a problem

Whose name is displayed on the bank statement, please? Is it yours or your brother's? I strongly recommend using payment methods that belong to you only and you can prove that you are a legitimate owner of them.

I have used 2 cards on there 1 with my name and the other with my brother name on it as he no longer uses this card and I use it for casinos

Undeniably, your strategy is quite interesting. However, if you attempt to undergo account verification using someone else's payment method in other casinos, I strongly advise against it. It is highly likely that 99% of online casinos will refuse to release your winnings in such circumstances.

I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.