An Italian player is struggling to withdraw €700 of winnings for a week now. Despite completing verification and trying different withdrawal methods, no transactions are successful and the casino has stopped responding to their queries.
Good evening, it's been a week since I've been trying to withdraw these 700 euros of winnings, first they tell me to verify my account
We have verified the account
Then the withdrawal with my bank is not acceptable
Make a bank transfer
Now I've made the bank transfer but nothing has happened
I write to the number provided by the online site and they no longer respond since I asked for clarification on the matter
Can you please help me? Thank you
Hello Samuelito,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rooster Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.