The player from Italy had a withdrawal request at Rooster Bet Casino that had not been processed for two days. Despite having contacted the casino, she hadn't received any detailed information, apart from an explanation about a high volume of requests causing delays. However, immediately after she submitted her complaint, the player reported that her withdrawal had been successfully credited to her account. Therefore, we had marked the complaint as 'resolved' in our system.
Rooster Bet Casino - Player's withdrawal has been delayed.
Amount: €300
Rooster Bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
I submitted a withdrawal request two days ago and it is still pending. I've tried reaching out by sending two messages but I haven't received a response yet. I spoke with a representative who told me in English that they don't know when they will be able to process my request due to a high number of requests. I find this to be ridiculous, this is the first time I've experienced something like this after visiting various betting and casino sites. From reading various reviews, I've gathered that they don't pay out, but honestly, I just want the money I've won after depositing my own money. Can you help me? Thank you
Automatic translation:
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8 months ago
Hello annalisaamato03,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rooster Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
Hi Nick, magically as soon as I submitted the complaint the money was immediately credited to my account! Thanks for everything.. if in the future I have problems with other casinos I will contact you
Automatic translation:
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7 months ago
Dear annalisaamato03,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
