The player from Italy could not withdraw their 130€ deposit and winnings. The player had mentioned issues with certain games on the casino site, but when asked for more details and the specific casino's website link, he did not respond. Consequently, we were unable to proceed with the investigation. The complaint was eventually rejected due to the player's lack of response.
Rooli Casino - Player is unable to withdraw.
Amount: €130
Rooli Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Rooli Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I deposited 100 euros plus 30 in winnings
But I can no longer find the app to withdraw the money, moreover, the same thing happened with Plinko... I was playing auto roulette
Automatic translation:
Public
Public
7 months ago
Dear diegoiannoni78,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Which app are you unable to locate? How do Plinko and roulette relate to this problem?
I will be waiting for your reply patiently.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
7 months ago
Translation
The apps on which I signed up are plinko ball plinko best and auto roulette when I open them it asks me to register again and to deposit money... and then another thing so if I were to win how do I collect the prize from Italy ... Thanks in advance
Automatic translation:
Public
Public
7 months ago
Thank you very much for your reply, diegoiannoni78. Could you please post a website link to the casino where you played these games?
