Hello Melis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Allow me to ask you a few more question before we would move forward.
The amount of money you referring to is your current balance in the casino or the amount of your deposits? What is your current casino balance? Did you ever process a withdrawal from the casino and are you verified?
I've checked the casino terms and found this:
"You acknowledge that you may not access the website or use any services on the website if you are a resident of a jurisdiction that does not allow any participation in games of risk, games of chance, or games of skill."
Note that it is the player's responsibility to know whether they are allowed to play in a casino from their country or not. Once you register, you accept the terms and agree to that condition.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Hello Melis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Allow me to ask you a few more question before we would move forward.
The amount of money you referring to is your current balance in the casino or the amount of your deposits? What is your current casino balance? Did you ever process a withdrawal from the casino and are you verified?
I've checked the casino terms and found this:
"You acknowledge that you may not access the website or use any services on the website if you are a resident of a jurisdiction that does not allow any participation in games of risk, games of chance, or games of skill."
Note that it is the player's responsibility to know whether they are allowed to play in a casino from their country or not. Once you register, you accept the terms and agree to that condition.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick