Roobet Casino - Pelaaja pyytää rahansa takaisin kasinolta.

Hello, I made an account with Roobet and found out the difference that I had to be paid out 5068.43. Because online casinos in Austria are actually forbidden to offer them on the Internet. Citation '' online games of chance are permitted in Austria only the partly state-owned casinos Austria Group with its platform win2day.at. According to the local courts, the fact that providers such as Pokerstars rely on a license from Malta, for example, does not comply with Austrian gaming law''. In Austria, only win2day.at is allowed to offer an online casino to Austrians. What's the best way to get my losses back now?

Link for the legal situation: https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=10004611

LG

Hallo ich habe ein Konto bei Roobet gemacht und dort die Differenz rausbekommen das ich 5068,43 ausgezahlt werden müssten. Weil ja Online - Casino's in Österreich eigentlich verboten sind diese anzubieten im Internet. Zitier ''Online-Glücksspiel ist in Österreich nur dem teilstaatlichen Casinos-Austria-Konzern mit seiner Plattform win2day.at erlaubt. Dass sich Anbieter wie Pokerstars auf eine Lizenz etwa aus Malta berufen, entspreche nicht dem österreichischen Glücksspielrecht, so die heimischen Gerichte''. In Österreich ist es ja nur win2day.at erlaubt ein Online Casino den Österreichern anzubieten. Wie bekomme ich jetzt am besten meine Verluste zurück?

Link für die Gesetzslage : https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=10004611

LG

Hello Melis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Allow me to ask you a few more question before we would move forward.

The amount of money you referring to is your current balance in the casino or the amount of your deposits? What is your current casino balance? Did you ever process a withdrawal from the casino and are you verified?

I've checked the casino terms and found this:

"You acknowledge that you may not access the website or use any services on the website if you are a resident of a jurisdiction that does not allow any participation in games of risk, games of chance, or games of skill."

Note that it is the player's responsibility to know whether they are allowed to play in a casino from their country or not. Once you register, you accept the terms and agree to that condition.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Dear Mells,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello dear Nick,

I calculated my deposits $11,948 minus withdrawals $6880 and got a difference of =$5068. In Austria, the law actually only allows 1 casino to let Austrian players play on it. I just want a refund of the difference. Since I'm actually not allowed to play in this casino. My current account balance is $10.06 in BTC and the rest is $0.00. I have processed and received withdrawals from this casino before and am Level 1 certified which is pretty easy to get at this casino once I know. Therefore I demand to be refunded the difference and they can keep my account blocked permanently afterwards.

Sincerely, Melis

Hallo lieber Nick,

Ich habe meine Einzahlungen 11.948$ minus die Auszahlungen 6880$ gerechnet und eine Differenz von = 5068$ rausbekommen. In Österreich ist es gesetzlich eigentlich nur 1 nem Casino erlaubt Österreichische Spieler drauf spielen zu lassen. Ich möchte nur die Differenz zurückerstattet haben. Da ich ja eigentlich in diesem Casino nicht spielen dürfte. Mein aktuelles Kontoguthaben beträgt 10.06$ in BTC und bei dem Rest 0.00$. Ich habe schonmal Auszahlungen bearbeitet und bekommen aus diesem Casino und bin Level 1 zertifiziert, was man ja auch relativ leicht bekommt in diesem Casino sobald ich weiß. Deshalb fordere ich die Differenz zurück erstattet zu bekommen und mein Konto können sie danach dauerhaft gesperrt lassen.

Mit freundlichen Grüßen Melis

Dear Mells,

As mentioned before, it is up to the player's responsibility to check whether they can or can't play in a casino. If you lost your money by playing it, you can't just ask for a refund for that reason.

Feel free to ask them for self exclusion or account closure but there is basically no reason for them to pay back anything. Is there anything else we can assist you with? If not, the complaint will be rejected.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.