HomeComplaintsRoobet Casino - Player’s son has deposited funds into casino account without father’s consent.

Roobet Casino - Player’s son has deposited funds into casino account without father’s consent.

Amount: $300

Roobet Casino
Safety Index:Above average
Submitted: 04 Sep 2020 | Case closed : 20 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

A son of the player from Canada has been depositing funds into casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

My son has been using my work overseas Coinbase account to deposit money into Roobet without my knowledge and had lost all $300 of it and was wondering if I would be able to get a refund as I had no previous knowledge of what was going on until now.

Thanks in advance

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4 years ago

Dear Jack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the casino account registered under yours, or your son’s name? How did you find out about unauthorized deposits? Lastly, could you please confirm that your son is not a minor.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Jack,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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