A son of the player from Canada has been depositing funds into casino account. We rejected the complaint because the player didn't respond to our messages and questions.
My son has been using my work overseas Coinbase account to deposit money into Roobet without my knowledge and had lost all $300 of it and was wondering if I would be able to get a refund as I had no previous knowledge of what was going on until now.
Thanks in advance
Dear Jack,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the casino account registered under yours, or your son’s name? How did you find out about unauthorized deposits? Lastly, could you please confirm that your son is not a minor.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela