Roobet Casino - Player's funds have been confiscated.

They confiscated between 2700usd and 3000usd. I can't check the exact amount as they will not let me login to my account.

They said I had been card counting and this enables them to confiscate funds. Their terms and conditions do not say they can confiscate funds for counting cards, and counting cards is not illegal or fraud.

Nor is any proof provided of counting cards. I have not used their website in an unfair manner. I accept their decision to close my account and refuse further business, but I do not accept their decision to confiscate my funds.

Hello ilekindjolibe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What games were you exactly playing?
• Since when is your account closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!