HomeComplaintsRollino Casino - Player's deposit not credited to casino account.

Rollino Casino - Player's deposit not credited to casino account.

Amount: 70 R$

Rollino Casino
Safety Index:Above average
Submitted: 11 Aug 2023 | Case closed : 02 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

A player from Brazil is having issues with their initial deposit using Pix. The bank confirmed the transactions, but the casino did not credit the amount to the player's account despite presenting proof of transaction.

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1 year ago
Translation

I made my first deposit using Pix, my bank carried out the payment but the casino did not credit the amount to my account... They stole from me even before I started playing. Do not access this casino. They claim that the bank did not transfer the funds, but I sent them the proof and they just ignore it. They're trash!

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1 year ago

Dear frabello40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
Translation

I'll wait... I expect competence from the parties involved.

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1 year ago
Translation

Thanks for your patience. Your missing deposit has been completed. The delay was caused by a technical issue with one of our payment providers, which is currently under investigation. We want to assure you that we are here for you. If you need anything else, please don't hesitate to contact us.

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1 year ago

Dear frabello40,

Could you please confirm that the deposit arrived to the casino?

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1 year ago

Dear frabello40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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