The player struggles to withdraw due lack of payment methods. The complaint was closed as the player stopped responding.
One of the worst cazino I ever play.
I deposit with paysafe and I win some money. I tried to withdraw the money and the nightmare began.. I couldn't take my money because they didn't have a paysafe option for withdraw. ..They told me to make a minimum deposit with my card....but they didn't have an option to withdraw with your bank card.I tried to deposit with scrill but as you can imagine they didn't allow me to deposit money for Mastercard via scrill .You deposit but you can't take...
One of the worst cazino I ever play.
I deposit with paysafe and I win some money. I tried to withdraw the money and the nightmare began.. I couldn't take my money because they didn't have a paysafe option for withdraw. ..They told me to make a minimum deposit with my card....but they didn't have an option to withdraw with your bank card.I tried to deposit with scrill but as you can imagine they didn't allow me to deposit money for Mastercard via scrill .You deposit but you can't take...
Dear redblackriot,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
Dear redblackriot,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
Dear redblackriot,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear redblackriot,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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