The player struggles to verify his account as the casino is keep rejecting his documents. The complaint was resolved as the player got verified.
Rolling Slots Casino - The player struggles to verify his account.
Amount: €500
Rolling Slots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello, I'm registered and verified at so many casinos, but this casino always wants to find errors! All documents sent that all other casinos also accept only this one does not! Please help
Automatic translation:
Public
Public
11 months ago
Hello leimi8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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