Rolling Slots Casino - The player's refund never arrived.

Guten Tag habe bei rollingslots.com ein Konto eröffnet und hatte wohl schon mal ein Konto. Haben mein zweit Account gesperrt konnte aber vorher einzahlen, und jetzt weigert sich das casino mir mein Geld zurückgeben. Auf Emails antworten sie nicht mehr

Hello maroun2021,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino close your account automatically or did you request for it? When was the last time the casino responded to you and what was it? When exactly did they close your account? What was your balance at the time of the closure?

Looking forward to your answer.

Regards,

Nick

Ja ich konnte mich anmelden erfolgreich einzahlen und dann wurde mein Account eingefroren, da ich ein zweit Account eröffnet habe. Habe per Email mit dem Support geschrieben die verweisen auf ihre AGB'S das sie das Recht hätten das Geld zu konfisieren. Wäre ja quasi Diebstahl fremdes Geld zu behalten. Habe noch 3 Emails geschrieben aber keinerlei Antwort mehr bekommen. Habe 20€ eingezahlt

Hello maroun2021,

Could you please advise if you received back your 20€ deposit or not? If you created the second account under your name, the casino had the right to close it but your deposits should be refunded.

Guten Tag ich habe das Geld nicht zurück bekommen, sie behaupten sie hätten das Recht es einzubehalten . Auf Emails wird nicht mehr reagiert

Dear Heiko1234,

We would like to shed light on your case.

On 25th November 2021 your created an account in our casino using your email wue******yahoo.de

After using our services, you many times requested account closure and account opening (with taking all responsibilities for opening).

On 20th January, we received from you letter:

"It is enough account to close permanently without the right to return moreover my 0.07 cents would have been back my money if it wasn't a fault of fraud and I will contact the competent authority and casino guru I wish you go broke"

Our support team closed your account according to your request.

On 30th March, you created another account, using different email address: luca24022013@gmail.com.

Your actions are a straight violation of our rules:

2.8. When creating an account, your personal data must be accurate and, where necessary, kept up to date, such as name, email address, etc. You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, address (mail or IP), email, or device. Any other accounts besides your main RollingSlots account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account.

We truly understand your frustration, regarding this situation, but we are not responsibly for your actions.

Summarize all this:

You consciously violated our established rules by creating a duplicate account. Thus, refund of deposit, made by duplicate account cannot be refunded.

Thank you for understanding!

Best regards,

Rolling Slots Casino Representative.

Die können das Konto gerne schließen aber nicht mein Geld einbehalten das wäre quasi Betrug

Dear Heiko1234,

Unfortunately, intentional breach of casino terms allows the casino to void your balance. As you created a second account and breached their terms, they were allowed to do that. I'm really sorry that we was not able to help you out but as you breached the terms, our hands are tied. The complaint will be now closed as rejected.

Regards,

Nick