The player's deposit was not refunded after his account got closed for having multiple accounts. The complaint was rejected as the player breached the casino terms therefore they had the right to void his balance.
Rolling Slots Casino - The player's refund never arrived.
Amount: €20
Rolling Slots Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I opened an account at rollingslots.com and probably had an account before. Blocked my second account but was able to deposit before and now the casino refuses to give me my money back. They no longer reply to emails
Automatic translation:
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2 years ago
Hello maroun2021,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.
Did the casino close your account automatically or did you request for it? When was the last time the casino responded to you and what was it? When exactly did they close your account? What was your balance at the time of the closure?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Yes I was able to register successfully deposit and then my account got frozen because I opened a second account. I wrote to the support via email, they refer to their terms and conditions that they have the right to confiscate the money. It would be like stealing someone else's money. I wrote 3 more emails but didn't get any reply. Deposited €20
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2 years ago
Hello maroun2021,
Could you please advise if you received back your 20€ deposit or not? If you created the second account under your name, the casino had the right to close it but your deposits should be refunded.
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2 years ago
Translation
Hello, I didn't get the money back, they claim they have the right to keep it. No longer responding to emails
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2 years ago
Dear Heiko1234,
We would like to shed light on your case.
On 25th November 2021 your created an account in our casino using your email wue******yahoo.de
After using our services, you many times requested account closure and account opening (with taking all responsibilities for opening).
On 20th January, we received from you letter:
"It is enough account to close permanently without the right to return moreover my 0.07 cents would have been back my money if it wasn't a fault of fraud and I will contact the competent authority and casino guru I wish you go broke"
Our support team closed your account according to your request.
On 30th March, you created another account, using different email address: luca24022013@gmail.com.
Your actions are a straight violation of our rules:
2.8. When creating an account, your personal data must be accurate and, where necessary, kept up to date, such as name, email address, etc. You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, address (mail or IP), email, or device. Any other accounts besides your main RollingSlots account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.
If we decide to delete a duplicate account:
- all bonuses, free spins, and winnings that you received by using this account will be canceled;
- the Company has the right to confiscate deposits that were made with a duplicate account.
We truly understand your frustration, regarding this situation, but we are not responsibly for your actions.
Summarize all this:
You consciously violated our established rules by creating a duplicate account. Thus, refund of deposit, made by duplicate account cannot be refunded.
Thank you for understanding!
Best regards,
Rolling Slots Casino Representative.
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2 years ago
Translation
They can close the account but not withhold my money that would be fraud
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2 years ago
Dear Heiko1234,
Unfortunately, intentional breach of casino terms allows the casino to void your balance. As you created a second account and breached their terms, they were allowed to do that. I'm really sorry that we was not able to help you out but as you breached the terms, our hands are tied. The complaint will be now closed as rejected.
Regards,
Nick
