Rolling Slots Casino - Player’s struggling to complete account verification.

Good evening

I have been sending documents for the validity of the account for two days and they keep saying that something is missing.

I sent 20 emails with a selfie, passport and identity card, a screenshot of my bank where the ID is not visible, therefore an account statement with Iban swift coordinates, I have no bills to be paid and therefore I sent an account statement for an insurance policy.

I have to withdraw a lot of money and to date I have not had the validity of the account and they are still. It does not seem correct to me then no one speaks Italian. I'm afraid my money will never come

Dear Simocos19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly you sent the last document? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning can you help me they keep telling me every time that something is missing, I can't take it anymore can I send the documents to you? A thousand thanks

Good morning

I continue to send documents after documents selfie with identity card bank statement pay slip and other documents, I think it's shameful they are never as good as you can see, they then reply once a day after 30 emails that one sends

Good morning

the verification was successful.

the problem now is withdrawing withdrawals.

1500 euros have been stuck for three days.

when they pay?? also because I have to withdraw a good amount.

I'm worried

Thank you for your reply, Simocos19. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good morning

but we're kidding I have to withdraw large amounts what should I wait a year? Making transfers of 500 euros every now and then are we kidding?? Two weeks for 500 euros ??? But you are out of your mind, every day at least I want a credit of 500 euros to get to the sum that is due to me which exceeds 10,000 euros

Dear Simocos19,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.