Rolling Slots Casino - Player’s struggling to complete account verification.

Ich will mein Konto Verifizieren, jedes mal ist was falsch! Ich glaube das, das bewusst gemacht wird, das ich mit dem Gewinn wieder weiter spiele !! Ich habe sicher schon 20 mal ein Selfie von meinen Pass und Führerschein geschickt !! Jedes mal ist das falsch! Darum wird nie mein Konto Verifiziert !!

Dear Kurt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please confirm that all the required documents have been submitted as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kurt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.