Rolling Slots Casino - Player's balance negatively affected.

Suddenly, I found my balance is in the negative, on top of that, I buy specials and they don't give me any profit, I even have videos

Dear cubix22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• When exactly did you notice the negative balance?
• Could you please confirm that you stopped playing and contacted casino support immediately?
• Did you receive any explanation or advice on how to proceed in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cubix22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.