Rolling Slots Casino - Player's account verification has been delayed.

Hello. I'm unable to verify myself on this site. I've submitted all of the required details and documents they requested, yet I'm still not able to get verified. I keep receiving the same response from support, stating that I should wait for a reply from their other "support" team, but I've not received a response from them in 5 days, and I see other people have had to wait for months without response.

I've submitted every single bill, as well as PDF files from the tax office, etc. But nothing seems to work.

Hello marremax,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Have submitted probably 7-8 times to get verified. But every time it is apparently the "wrong" document as I have been approved with a passport etc. There is a document that is missing and it should be a letter that says my name, address, city, etc., but even when I send in a pdf file from the tax office, it is apparently not accepted. Is it because I submit in Swedish?

I get all my bills on Kivra and e-mail, but you weren't allowed to screenshot them, you had to take a card on a piece of paper...

I have written to the support on their site but they all say the same thing that I have to wait for a reply. Also submitted and asked why none of my documents are approved but no response from their "verification support"

Hello marremax,

Please note that the casino may request any player to provide the documents in English language only and the player has to provide them as they might refuse them otherwise. Can you please advise if you did provide any of them in English?

Dear marremax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.