Rollers Casino - Player's struggling to withdraw his winnings.

On January 22.01.2023, I contacted the rollers.io casino chat. I asked about the availability of withdrawing money using cryptocurrency. To which I was informed of technical problems and that they would be fixed soon. The next day I contacted again and was informed that the technical problems were still not fixed. I asked the operator to make a request to the managers with the question "Why didn't you send letters to the players about the problem with the withdrawal? Why do you continue to accept deposits using cryptocurrency? After 5 minutes. The operator asks me to check the mail. I open the letter and see that this is an automatic letter about disconnecting my account from bonuses. I ask the operator this is the answer from the manager, to which I receive a response, yes. I conclude that this is a scam. Also, the casino continues to collect deposits. The operator in the chat is completely inadequate. I ask you to influence the casino and call for response operator Claudia.

Dear her20145,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to withdraw your winnings because of the missing cryptocurrency payment method? Have you made any successful withdrawals before?

Furthermore, we cannot penalize the casino for excluding you from receiving bonuses. All online casinos have a right to do so, and there is not much we could do about it.

Thank you very much in advance for your reply.

Best regards,

Kristina

I am a player from Russia. I don’t know why the account shows Germany, most likely because of vpn.

The casinos deprived me of receiving bonuses, immediately after my question to the management. Which is not relevant at all. In fact, there was no response to my request. Instead of answering my question that the casino closed the withdrawal of funds and did not close the deposit method and did not notify the players about it, the bonuses were turned off for me. But I didn't get an answer to my question.

I filed a complaint that you would stop the fraudulent activities of the casino. I'm not waiting for a withdrawal. Yes, I've taken it out before. My account has been verified. I contacted you as a player.

I asked the casino support operator to remove the deposit methods while they, in their words, have technical problems with withdrawing to cryptocurrency. To which the casinos left me unanswered and acted meanly, they decided to disconnect me from bonuses. I don't often deposit at casinos. I play a lot in other casinos. But rollers.io is a scam. I ask you to call the casinos to account and bring justice to this situation.

Thank you for your reply, her20145. Although I understand your point of view, our complaint centrum is mostly dedicated to players directly affected by the casino. Since you do not have any pending withdrawals or winnings to withdraw, and as long as there are alternative withdrawal methods available, there is not much we could do.

Deposit and withdrawal methods are not always the same and they don't have to be. In fact, deposit and withdrawal methods are often changed by casinos and we cannot penalize them for it, especially if it is only just a temporary issue, as it seems to be the case here.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.