The player from Austria is facing issues with withdrawals from Rollbit, as the casino demands disclosure of "all" accounts despite him stating he only has one. They have halted further withdrawals and communication until this information is provided.
Rollbit Casino - Player’s withdrawals are delayed due to account disclosure demand.
Amount: 1,590 ₮
Rollbit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 20h 59m 52s
Case summary
3 hours ago
Public
Public
13 hours ago
Translation
Good evening, I started playing on Rollbit for a while and even won. At first, they processed withdrawals without issue. However, now they want me to disclose "all" my accounts. But I only have this one account. Until then, they are refusing to approve further withdrawals and have ceased communication. I have stated multiple times that I only have this account, yet they still demand "all" accounts. I find this extremely unprofessional. Can you help me with this issue?
Automatic translation:
Public
Public
3 hours ago
Dear guentherko67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the casino accused you of opening multiple accounts?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
guentherko67 has 6d 20h 59m 52s to reply
