Hi there,
For the security of our players accounts, and to maintain compliance with our own policies regarding player privacy and protection, we are unauthorised to access the account history and detailed information until we have first verified that it is the registered account holder who has instigated the complaint.
We have received this initial information from you and have now submitted a request for access to the associated account information. If no further flags are raised based on the information you have provided, we will commence our review. If any of the information provided differs from that which we have on record, we will request additional verification before proceeding. This is usually a very quick, but essential process.
We do not need anything further from you at this time.
Thanks
Rollbit Legal & Compliance Team
Hi there,
For the security of our players accounts, and to maintain compliance with our own policies regarding player privacy and protection, we are unauthorised to access the account history and detailed information until we have first verified that it is the registered account holder who has instigated the complaint.
We have received this initial information from you and have now submitted a request for access to the associated account information. If no further flags are raised based on the information you have provided, we will commence our review. If any of the information provided differs from that which we have on record, we will request additional verification before proceeding. This is usually a very quick, but essential process.
We do not need anything further from you at this time.
Thanks
Rollbit Legal & Compliance Team