Rollbit Casino - Player’s winnings confiscated after KYC procedure.

Hello,

I recently had a successful bet on a sportsbook, turning my $160 wager into approximately $4500 in winnings. Naturally, I sought to withdraw my earnings, only to be informed that I needed to complete the KYC (Know Your Customer) process.

I promptly completed the first step of the KYC process as requested.

However, even after completing step 1, I was informed that I needed to proceed to step 2 before my withdrawal could be processed. They assured me that upon completing step 2, I would receive my withdrawal of 25.7 Solana.

After fulfilling their requirements for step 2, to my dismay, I discovered that the profits from my account had been inexplicably removed. This was a distressing realization, as I had assumed that only my withdrawal would be processed, not my entire balance.

Subsequently, they informed me that in order to possibly have my profits reinstated, I needed to complete steps 3 and 4 of the KYC process.

Determined to resolve the issue, I diligently completed steps 3 and 4 as requested, providing all necessary documentation.

Despite my efforts, their response was disheartening. They simply stated that they were unable to unlock my account, leaving me unable to access my rightfully earned funds.

This experience has left me deeply frustrated and feeling deceived. It appears evident that the sportsbook in question is engaging in deceptive practices, hindering customers from withdrawing their winnings. I possess evidence to substantiate my claims and am prepared to take appropriate action to rectify this situation.

Hello rocky123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear rocky123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.