Rollbit Casino - Player's refund claim from illegal operation in Germany.

Hello,

Rollbit.com is not legaly opperating in Germany anymore. Yet tho they let me still play and deposit without any problems their is a message that its not legal anymore. But when u press X it just closes and i can play like normal.

i have not use a VPN to play on Rollbit. It just worked even tho im from germany

This is unacceptable and i would have never lost the 250$ when it was really banned. But they broke their own TOS.

i request a refund from my deposits from 10th november till noe wich is about 250$ USD.

Dear Knacki,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.  

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence.

I wish I could offer more assistance in this matter.

For future reference, I strongly recommend searching for licensed casinos only through our website to avoid any misunderstandings.

Best regards,

Petronela

Okay. Auszahlungen funktionieren glaube ich schon auch. Aber trotzdem ist es nicht in Ordnung das Rollbit Deutsche spieler trotzdem spielen lässt obwohl es illegal ist. Ich fordere trotzdem eine Erklärung des Casinos.

Der Support hat mich dann direkt gebannt nach dem ich darauf aufmerksam gemacht habe. Eine Rückerstattung von den Einzahlungen haben sie ignoriert. Es hätte nie in erster linie passieren sollen das ich dort Geld verliere da es illegal ist dort zu spielen. Es aber OHNE VPN trotzdem aus Deutschland funktioniert zu spielen.

bitte fügen sie Rollbit hinzu damit wir dies klären können.

As mentioned before, we, unfortunately, do not handle complaints of this nature. If you willingly opted for a casino without a valid license and incurred losses, we are unable to assist in recovering your losses. If the casino withheld your winnings because of accessing their services from a restricted country and refused to pay, that would be a different scenario. However, we lack the authority to compel a casino to obtain a license for a specific country. Our primary goal is to inform players about the valid licenses held by a casino and guide them on which countries are allowed to access the casino's website.

Dear Knacki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.