Rollbit Casino - Player is requesting refund of his deposits.

Following a rough period in my life suffering from gambling addiction I decided to self exclude from all UK based casinos via Gamstop. My vice was always sportsbetting with the occasional slots play. In an attempt to scratch that itch after self excluding I decided to set up an account, using a vpn to do so which was incredibly easy as the seemingly only barrier for entry was at point of registration and then it was the wild west. No name or DOB entry, no address check, just a spoofed IP and your in.

If you attempt to access slot games from a UK IP you are blocked from doing so. Proving that rollbit are aware of your location even prompting you to 'disable' your VPN to access the game, and additionally proving that they have the ability to block access based on this information. The same cannot be said for the sportsbook section.

Once past the registration point, you are freely able to place sports bets with no restriction whatsoever. It seems that a lot less care was made to restrict access for this aspect of the site, with crypto futures trading not even being as freely accessible.

Having had some experience working in the betting industry in the UK, I know that it is the responsibility of the service provider to restrict access to such services and conform with local authority in doing so, which is why I am disputing the amount of £13011.90, the equivalent of exclusively my lifetime sportsbook P&L, for failing to restrict access sufficiently.

Dear AFKgmble,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you requested a self-exclusion from the Rollbit Casino due to gambling problems?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear AFKgmble,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.